Having Trouble with Routing? Try These Steps

Some agents have experienced routing issues in HomeStory Pro when trying to accept new clients. Our team is actively working on improvements, but in the meantime, here are steps you can take to troubleshoot and resolve most routing problems.

Quick Checklist – Fixing Routing Issues in HomeStory Pro ✅

• Turn on FaceID in your device settings for faster re-authentication
  
   
• Got logged out mid-flow? Log back into HomeStory Pro, then tap the SMS link again so the referral shows up
  
   
• Can’t log in? Review our login troubleshooting guide
  
   
• Still stuck? Submit a support request and our team will help

1. Enable FaceID for Easy Re-Authentication

If you’re prompted to log in while accepting a new client, enabling FaceID helps you get back in quickly.

• You can turn on FaceID during onboarding, or
  
   
• Enable it anytime in your device settings under FaceID & Passcode.
  
   

This ensures you can re-authenticate with just a glance, without needing to re-enter your password.

2. If You Get Interrupted While Responding to New Opportunities

Sometimes routing may be interrupted if you’re logged out during the process. If this happens:

1. Open HomeStory Pro and log in with your account credentials.
   
    
2. Return to the original SMS notification you received.
   
    
3. Tap the link again to accept the referral so it appears in HomeStory Pro.
   
    

3. Troubleshooting Login Issues

If you’re unable to log in at all, review our full guide here:
👉 Logging In: Troubleshooting Common Login Problems With HomeStory Pro

This guide covers the most common causes and fixes for login challenges.

4. Still Having Trouble?

If you’ve tried the steps above and continue to experience routing issues, please submit a support request. Our team will review your case and help get you connected as quickly as possible.

Tip: We recommend keeping HomeStory Pro updated to the latest version in the App Store to make sure you’re getting the most recent improvements.