Logging In & Troubleshooting Common Login Problems With HomeStory Pro App

Introduction

Accessing your accounts should be simple and secure. This guide covers the login process and solutions to common issues you might encounter while logging into the HomeStory Pro app.

Chase Agent Express agents click here.

HomeStory Pro Login Process

1. Open the HomeStory Pro app on your device.
2. From the welcome screen, tap “Get Started” then, “HomeStory”
3. Enter your HomeStory Portal email and password.
4. Tap "Log In" to access your account.

Enabling Face ID Login (Recommended)

For quicker and more secure access to HomeStory Pro:

1. On the login screen, check the "Enable Face ID" box.
2. Tap "Allow" when prompted by your device.

This will allow you to log in with a simple glance at your phone in the future, saving time while maintaining security. If you didn't enable Face ID during login, you can still set it up later by going to your phone's Settings > Apps > HomeStory Pro > Toggle Face ID to "on".

HomeStory Pro Password Reset Process

If you've forgotten your password:

1. Tap "Forgot Password?" on the login screen to be redirected to the HomeStory web portal.
2. Follow the instructions on the portal to reset your password.
3. Check your email (including spam/junk folders) for the reset link from HomeStory.
4. Once reset, return to the app and log in with your new password.

Note: This will update your password for both the HomeStory Pro app and the HomeStory Portal website.

Chase Agent Express Login Process

1. Open the HomeStory Pro app on your device.
2. From the welcome screen, tap “Get Started” then, “Chase Agent Express”
3. Enter your Chase Agent Express Portal email and password.
4. Tap "Log In" to access your account.

Chase Agent Express Password Reset Process

If you've forgotten your Chase Agent Express password:

1. Tap "Forgot Password?" on the login screen to be redirected to the Chase Agent Express web portal.
2. Follow the instructions on the portal to reset your password.
3. Check your email (including spam/junk folders) for the reset link.
4. Once reset, return to the app and log in with your new Chase Agent Express password.

Common Login Issues and Solutions

Incorrect Password Error

• Double-check that caps lock is off.
• Ensure you're using your most recent password.
• If you recently changed your password on either portal, use that same password.
• Try typing your password somewhere else first and copying it to avoid typos.

Not Receiving Password Reset Email

• Check your spam or junk folder, as automated emails may sometimes end up there.
• If you use a third-party email app (like Outlook or Apple Mail), try checking your inbox by logging in through a web browser instead. Sometimes emails don't show up in these apps.
• Verify that you entered your email address correctly when requesting the reset.
• Ensure your device has a stable internet connection.
• Wait a few minutes, as email delivery can sometimes be delayed.

Account Not Found Error

For HomeStory Pro:

• Ensure you're entering the correct email address – this should be the same email you use to log in to the HomeStory web portal.
• Check that you're using the email address where you receive HomeStory referral agreement emails.
• Verify there are no typos, extra spaces, or capitalization errors in your email address.
• If you recently changed your email address with HomeStory, try using your previous email until the change is fully processed.

For Chase Agent Express:

• Ensure you're entering the correct email address – this should be the same email you use to log in to the Chase Agent Express web portal.
• Verify there are no typos, extra spaces, or capitalization errors in your email address.
• If you recently changed your email address with Chase Agent Express, try using your previous email until the change is fully processed.

Frequently Asked Questions

Can I change my login email address?

For HomeStory Pro:

Since your HomeStory Pro account is linked to your HomeStory Portal account, email changes need to be made through the main HomeStory Portal at https://portal.homestory.co. Here's how:

1. Log in to https://portal.homestory.co on the web
2. Click "Profile"
3. Click "Edit" in the box with your name and contact details
4. Update your email address
5. Click "Save"

For Chase Agent Express:

To update your email address:

1. Log in to https://caeportal.homestoryrewards.com on the web
2. Click "Profile"
3. Click "Edit" in the box with your name and contact details
4. Update your email address
5. Click “Save”

How long does a login session last before timing out?

For security purposes, HomeStory Pro automatically logs you out after 30 minutes of inactivity. We recommend enabling Face ID to make future logins quicker and easier.

Do I need to log in separately to the different portals and apps?

Yes, though they may use similar credentials, you'll need to log in separately to each platform. Each platform manages different aspects of your business and maintains separate security protocols. With HomeStory Pro, it’s easier than ever to manage both accounts in one place.

Next Steps

Now that you're successfully logged in, start exploring how these platforms can help you connect with clients and manage your business. For HomeStory Pro users, check out our article on "Connecting with New Clients" to learn how to efficiently manage your HomeStory referrals.

• If you continue to experience login issues, please contact our support team by submitting a request