Important Update: Weekly Status Updates Required Starting March 1st

To ensure we’re providing the best possible experience for our customers and increasing visibility for our lending partners, we are updating our status update requirement.

Starting March 1st, agents will be required to provide status updates every 1 week instead of every 2 weeks. This change will help us better track the customer journey and ensure all parties stay informed throughout the homebuying process. 

You can submit your status updates through:

✅ Web Portals:

• Chase Portal: caeportal.homestoryrewards.com
• All Other Partners: portal.homestory.co

✅ iOS Agent App (for iPhone users) 

• You can download the app here: http://hmstry.co/pro

✅ Text Response to Update Requests

Thank you for your partnership in delivering a great experience for both customers and our lending partners. If you have any questions, feel free to reach out.

Best,

Network Operations Team