How to Successfully Reset Your Password

If you're having trouble resetting your password, this guide will walk you through the process step-by-step, ensuring you can regain access to your account without further assistance.

Step 1: Request a Password Reset Link

To begin the password reset process, you need to request a password reset link. Follow these steps:

• Visit the Login Page: Go to the login page of the service you are trying to access.
  • Chase Agent Express: Chase Portal Login (Chase only connections)
  • HomeStory Portal: HomeStory Portal Login (All other mortgage partner connections)
• Click "Forgot Your Password?: Locate and click the "Forgot Your Password?" link. This will prompt you to enter your email address.
• Complete the CAPTCHA: If prompted, complete the CAPTCHA to verify you are not a robot.

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• Submit Your Request: Click the "SEND RESET LINK" button. A password reset link will be sent to your email address.

Step 2: Check Your Email

Once you've requested the password reset link, check your email inbox for the reset email. Here are some tips to ensure you receive it:

• Check Spam/Junk Folders: Automated emails may be flagged as spam. Check your spam or junk folders if you don't see the email in your inbox.
• Use a Web Browser: Access your email through a web browser rather than a third-party mail client (e.g., Outlook, Apple Mail) to ensure you receive all messages.
• Email Address Case Sensitivity: Ensure you entered your email address in all lowercase letters when requesting the reset link.

Step 3: Reset Your Password

Once you receive the password reset email, follow these steps to reset your password:

• Open the Reset Link: Click the link provided in the email. Note that the link is active for one hour, so act promptly.

• Enter a New Password: Follow the on-screen instructions to enter a new password. Ensure your new password meets the following criteria:

  - Minimum 12 characters
  - Must contain at least 1 number
  - Must contain at least 1 special character
  - Must contain at least 1 lowercase letter
  - Must contain at least 1 uppercase letter
  - Passwords used in the previous 24 hours can’t be reused

Step 4: Confirm and Log In

After setting your new password, confirm the change and attempt to log in:

• Return to the Login Page: Go back to the login page.
• Enter Your Credentials: Use your email address and the new password you just set to log in.

Troubleshooting Tips

If you encounter issues during the password reset process, consider the following:

• Clear Cookies/Cache: If the reset link isn't working, try clearing the cookies and cache on your browser.
• Try a Different Browser: Use a different web browser or a mobile device to access the reset link.
• Request a New Link: If the link expires or doesn't work, request a new password reset link by repeating Step 1.

By following these steps, you should be able to reset your password and regain access to your account. If you continue to experience issues, consider reaching out to support for further assistance.