How is the customer reward distributed?

• Once a transaction closes you will go into the portal to update the status of the referral to “closed”
• Ensure all required documents are submitted promptly to avoid delays in processing your reward. No additional actions are needed from you if all submission requirements are met.
• After the transaction closes and the status has been updated, your RC or brokerage will notify our team and submit a broker-to-broker referral fee to HSF Affiliates.
• HSF Affiliates will process the referral fee and submit payment to HomeStory
  • The reward is then funded from the referral fee. 
     
• Incentives related to closed transactions are issued approximately 45 days after our finance team receives all closing documents and payments from the assigned agent. The customer will receive several email updates regarding the progress on processing their reward, with a final email notification with a link to claim the reward.

Process Note: The agent must mark the referral as closed within the portal so that their customer can receive the close reward.